Improvements in Customer Service

Consumer advocate Christopher Elliott included my comments about improvements in Walgreens' customer service in his article for Forbes on February 11, 2023.  The article is entitled “Customer Service Is Improving for Many Americans and Here’s Why.”  The link is https://www.forbes.com/sites/christopherelliott/2023/02/11/customer-service-is-improving-for-many-americans-and-heres-why/?sh=3f3e7efc7b44 #customerservice #Forbes #consumeradvocate Photo of Janet Ruth Heller by Darrin Goodman

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The Value of Studying Humanities and Social Sciences

As a published writer of poetry and fiction and a college professor who has taught literature, creative writing, linguistics, and women’s studies at eight different colleges and universities, I am distressed that some people now denigrate the study of humanities and social sciences. Opponents of the liberal arts argue that these fields do not prepare students for jobs as well as courses in areas like business and medicine. However, education must prepare individuals for all aspects of life, including citizenship and exercise of the imagination. (more…)

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