SORMAG Online Book Festival on December 1 through December 3 of 2023

Janet Ruth Heller spoke at the SORMAG Online Book Festival on December 1 through December 3, 2023. On December 1, she participated in a panel discussion of authors of books for children. The topic was "Ask Us Anything about Children's/Middle-Grade/Young Adults Books." You can access the recording of that session at https://www.bing.com/videos/search?q=SORMAG+Online+Book+Festival&qpvt=SORMAG+Online+Book+Festival&FORM=VDRE On Saturday, December 2, she spoke during a panel of authors entitled “Ask Us Anything about Writing” at 12 p.m. You can access the recording of that session. On Sunday, December 3, Janet answered questions about writing and publishing her work. Her answers are on the SORMAG Facebook page at https://www.facebook.com/groups/SORMAGBookFestival/posts/ There is no charge for this conference. Many authors spoke at this festival. There will be another SORMAG Book Festival in 2024. #bookfestival #writing #author #adviceforwriters

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Improvements in Customer Service

Consumer advocate Christopher Elliott included my comments about improvements in Walgreens' customer service in his article for Forbes on February 11, 2023.  The article is entitled “Customer Service Is Improving for Many Americans and Here’s Why.”  The link is https://www.forbes.com/sites/christopherelliott/2023/02/11/customer-service-is-improving-for-many-americans-and-heres-why/?sh=3f3e7efc7b44 #customerservice #Forbes #consumeradvocate Photo of Janet Ruth Heller by Darrin Goodman

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